Refund & Return

At dreamersreal.com, we believe in making every customer experience as tail-waggingly happy as your pets! That’s why we proudly offer a 30-day full refund policy on all qualifying purchases. If something isn’t quite right, we’re here to make it right — no stress, no hassle.

✅ You’re eligible for a full refund if:

  • Your item arrives faulty, damaged, or non-functional.
  • Your order is missing items.
  • The size, color, or custom details differ from what you ordered.
  • The product does not match the description on our site.
  • Just contact us within 30 days from your delivery date, and we’ll take care of the rest.

❌ Refunds are not available if:

  • It’s been more than 30 days since your item was delivered.
  • You changed your mind after receiving the item.
  • The item was damaged due to misuse or incorrect handling.
  • The issue stems from an incorrect shipping address or personalization submitted during checkout.

⚠️ Note: Our refund policy applies once per order.

💸 Refund Processing Time:

PayPal: 3–5 business days

Credit/Debit Card: Up to 10 business days

🔄 No-Return Policy for Speed & Simplicity
We do not require returns for eligible refunds. Just provide:

A detailed explanation of the issue

Clear photos of the item received

This helps us resolve your problem quickly without wasting your time or money.

💬 How to Request a Refund?

Contact Us Here

Describe the issue clearly and attach photos

Our team will review and confirm your refund

📌 Frequently Asked Questions (FAQs)

Q: Can I get a refund if I just changed my mind?
A: We’re only able to issue refunds for quality issues, incorrect items, or missing components — within 30 days of delivery.

Q: How long does it take to get my money back?
A: Once approved, refunds usually take 3–10 business days depending on your payment method.

Q: What if I gave the wrong shipping info?
A: Orders with incorrect details or customization are not eligible for refunds, so please double-check before placing your order.

Q: Do I need to ship the product back?
A: No, we keep things easy! Just send us a description and photos of the issue.

Q: Can I exchange for a different size or style?
A: Since our products are often custom-made, we don’t offer traditional exchanges. However, we can help resolve the issue case-by-case.

If you have questions, we're just a click away. 🐶💌
Email us at: support@dreamersreal.com – we’re always happy to help!